Each piece at STILL is crafted to bring a sense of belonging to your space. We take immense pride in our artisanal curation and perform rigorous quality checks before any item leaves our studio.
We understand that life can be busy and you may not have the moment to unbox your order immediately. To ensure your peace of mind, we provide a 5-day window from the date of delivery for you to inspect your items and report any transit-related concerns.
To help us resolve transit concerns effectively and hold our logistics partners accountable, we kindly request a complete, unedited unboxing video. This is a collaborative step that ensures a seamless and quick resolution for you.
In the event of verified transit damage:
As our collections are curated in limited runs and often involve delicate materials, we are unable to offer returns or refunds for changes in preference. We encourage you to reach out to our team via WhatsApp if you need additional photos or details before making your purchase.